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COVID-19 Contact Tracing

Contact tracing is an important step in slowing the spread of COVID-19. It’s when health workers notify you that you’ve been in contact with an infected person, and you should also get tested. Public health departments have used contact tracing for decades to fight infectious disease. 

Introducing California Connected, our state’s contact tracing program.

Connected California

Under this program, health workers will talk to those who have tested positive. They’ll alert anyone they may have exposed, keeping names confidential. They’ll check symptoms, offer testing, and discuss next steps like quarantineself-isolation and medical care.

By finding spread patterns quickly, we slow infection and help avoid outbreaks. This lets California keep healthcare needs below capacity and safely reopen business.

Virtual Assistant Service Legal Policies (Terms & Conditions)

Virtual Assistant Symptom Check-In Service Legal Policies (Terms & Conditions)

California Connected and local public health departments across California have created a COVID symptom check-in messaging service with a virtual assistant. Your wellbeing is our priority. You are invited to participate in our confidential and safe COVID check-ins. For your health and safety, you will receive text messages through your local public health department from time-to-time to answer your care-related questions, provide resources and check in on your symptoms. All information collected is protected and will be used exclusively for public health purposes.
Communication with the virtual assistant is secure and only accessed via the secure link that is unique to each user. The secure link is shared with each user after the user opts in to the service. All information shared with the virtual assistant is kept confidential and protected by California's strict privacy laws. The full privacy policy is also available on this web site.

Message and data rates may apply. Message frequency varies. Reply STOP at any time to cancel. Reply HELP at any time for customer support information. Carriers are not liable for delayed or undelivered messages.

The service is not intended to be a substitute for professional medical advice, diagnosis, or treatment. If you develop symptoms or the status of your health changes, please contact your local health provider.  If you have an emergency and need immediate medical care, please dial 9-1-1.  The personalized secure link provided to you is intended to be used for checking your symptoms only. Please do not share your link with anyone else or use it to check the symptoms of anyone else. The virtual assistant survey service is only available to individuals who are over the age of 18.
For customer support, contact your local public health department. This service is a part of the California Connected program. Visit our website at Contact Tracing.


Virtual Assistant Contact Tracing Service Legal Policies (Terms & Conditions)

California Connected and local public health departments across California have created a COVID-19 contact tracing service with a virtual assistant. You are invited to participate in our confidential and safe COVID contact tracing service. You will receive a text message through your local public health department inviting you to answer some questions in a web-based survey.  The virtual assistant survey will evaluate your risk of exposure to COVID-19 and provide some information about what to do next to protect yourself and others. All information collected is protected and will be used exclusively for public health purposes. 

Communication with the virtual assistant is secure and only accessed via the secure link that is unique to each user. The secure link is shared with each user via a text message from their local public health department. All information shared with the virtual assistant is kept confidential and protected by California's strict privacy laws. The full privacy policy is also available on this web site.

The virtual assistant survey is not intended to be a substitute for professional medical advice, diagnosis, or treatment. If you develop symptoms or the status of your health changes, please contact your local health provider.  If you have an emergency and need immediate medical care, please dial 9-1-1.  The personalized secure link provided to you is intended to be used for providing COVID-19 information to you only. Please do not share your link with anyone else. The virtual assistant survey service is only available to individuals who are over the age of 18.

For customer support, contact your local public health department. This service is a part of the California Connected program. Visit our website at Contact Tracing


California Connected Privacy Policy

Civil Code section 1798.17 et seq. requires notice to individuals providing information as part of this program. This includes participation in the Virtual Assistant Case Survey, Virtual Assistant Exposed Contact Survey, Virtual Assistant Symptom Check-in Service, phone-based case investigation and contact tracing interviews, and School Portal for Outbreak Tracking (SPOT). The information is being requested by the Division of Communicable Disease Control, PO Box 997377, MS 0500, Sacramento, California, 95899-7377; (833) 422-4255; testing.taskforce@state.ca.gov

The information requested as part of this program is authorized by California Health and Safety Code section 120130, and Title 17 of the California Code of Regulations section 2505. Submission of the information is voluntary. The principal purposes for the collection of this information are to conduct contact tracing and other activities related to monitoring and control of COVID-19 in the community. Pursuant to California law, the information collected shall be confidential and shall be collected in a manner that protects your privacy. However, it could be disclosed pursuant to a judicial order, judge-signed warrant, or to the California State Auditor. All individuals have the right of access to records containing their personal information, which are maintained by the California Department of Public Health. To obtain access to this information, or for more information about this program, please contact the Division Chief of the Division of Communicable Disease Control at the address above.  

Please see our Privacy Policy and Web Use Policy for additional information. 

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