Background
On August 7, 2020, CDPH implement an online application for conducting surveys and investigations. CDPH first deployed RSS for COVID-19 Mitigation Surveys with plans to deploy additional functions in the future. This AFL announces that CDPH will begin using RSS for complaints/FRI investigations in phases based on the deployment schedule below.
The RSS Complaint/FRI Survey Tool will initially only be used in SNFs; however, CDPH will roll out to other healthcare facility types as we build additional functionality into the online system.
Deployment Schedule
CDPH will begin using RSS for complaint/FRIs according to the following schedule:
| Life Safety Code, State Facilities, Sacramento, San Diego, San Bernardino, and San Francisco | 01/10/2022
|
| East Bay, Santa Rosa, Bakersfield, Los Angeles State Regional Office (LASRO), LA Region 3, Fresno, and Ventura | 01/24/2022 |
| LA Region 1, Orange, Chico, LA Region 2, San Jose, and Riverside | 02/07/2022
|
Facility Enrollment
If CDPH processes a complaint/FRI via RSS, CDPH will send an email invitation to the facility's point(s)-of-contact stating, "CDPH has invited you to create an account." The facility's point(s)-of-contact will need to follow the instructions in the email to create an account.
Statement of Deficiencies and POC
Facility-authorized users may access their Statements
of Deficiencies and submit their POCs and/or
signed Statement of Deficiencies using
the RSS website.
RSS Resources
For instructions on how to create an account, locate an investigation/survey in RSS, and submit a POC and signed Statement of Deficiencies, please refer to the following:
If you have any questions about this AFL, please contact your local district office.
Sincerely,
Original signed by Cassie Dunham
Cassie Dunham
Acting Deputy Director