​This All Facilities Letter (AFL) notifies all health care facilities that Livanta LLC (Livanta) has contracted with the Centers for Medicare and Medicaid Services’ (CMS) Quality Improvement Organization (QIO) Program to act as the Beneficiary and Family-Centered Care Quality Improvement Organization (BFFCC-QIO) in support of the program’s case review and monitoring activities separate from the traditional quality improvement activities of the QIOs. Since August 1, 2014, Livanta has been conducting all Medicare quality review cases, appeals, and complaints as the BFFCC-QIO for Area 5, which includes California.

On January 29, 2015, Livanta issued a provider bulletin outlining several updates and reminders for providers, including:

• Information on checking case status online;
• Providers’ requirement to sign Memoranda of Agreement with Livanta;
• Contact information; and
• Frequently asked questions.

The provider bulletin may be found in its entirety at the following link:

Livanta Quality Improvement Organizations

If you have any questions, please contact Livanta’s Area 5 Communications Lead, Kym Roundtree, at BFCCQIOArea5@livanta.com or (702)749-0606.

Sincerely,

Original Signed by Jean Iacino

Jean Iacino
Deputy Director