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State of California—Health and Human Services Agency
California Department of Public Health

AFL 21-32
August 12, 2021

All Facilities

Change to Distribution of Health Care Facility Certification Correspondence

All Facilities Letter (AFL) Summary

This AFL notifies all facilities that effective August 16, 2021, the California Department of Public Health (CDPH), Centralized Applications Branch (CAB), will change the way it distributes certification correspondence to health care facilities.

To increase efficiency and reduce the carbon footprint, CAB is implementing a paperless process for distributing health care facility certification correspondence.

Beginning August 16, 2021, CAB will be replacing CDPH's current practice of mailing hard copy certification correspondence and will begin distributing correspondence to health care facilities as a Portable Document Format (PDF). Certification correspondence will be sent via email to the facility administrator using the facility's general contact email address reported to CDPH. If there is no general contact email on file, correspondence will be emailed to the licensee's email address as reported to CDPH.

To update either the general contact email address or licensee email address in our system of record, the administrator or licensee may email and provide the following information:

  • Facility Name
  • Facility ID (if known)
  • License # (if known)
  • Centers for Medicare & Medicaid Services Certification Number (CCN) (if known)
  • Facility Address
  • Name, Title
  • Email Address

If you have any questions about this AFL, please contact CAB by phone at (916) 552-8632 or by email at



Original signed by Cassie Dunham

Cassie Dunham

Acting Deputy Director

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