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Licensing and certification program

Electronic Plan of Correction (ePOC)

Welcome to the California Department of Public Health (CDPH) information page for the implementation of the electronic plan of correction (ePOC). The name for the ePOC program announced by our federal partners is “ASPEN-WEB: ePOC.” ASPEN is the name of the suite of software programs used by all states to manage licensing and certification functions.

What is ePOC?

A plan of correction (POC) is a document submitted by licensed health care facilities to respond to deficiencies identified in a survey of the facility conducted by state field staff. The information that follows provides guidance on how to begin participating in the ePOC program. The ePOC program is designed to allow providers, CDPH and the Centers for Medicare/Medicaid Services (CMS) to view documents issued by state regulators and documents the facilities provide in response. The documents involved in the ePOC program include the statement of deficiencies (CMS 2567) issued by state staff and the relevant documents submitted in response by facilities. Facility enrollment is recommended. Currently the ePOC program is only available for Nursing Facilities (NF) and Skilled Nursing Facilities (SNF).

​Technical Assistance

Login, password and submission problems.
  • CMS Help desk: (888) 238-2122
Questions regarding; Survey findings,  development,  and submissions of the POC, please contact your District Office.
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