The California Department of Public Health (CDPH), Centralized Program Flex Unit (CPFU), and District Offices partnered with Risk and Safety Solutions (RSS) to automate both the survey and the complaint and facility reported incident (FRI) investigation process. CDPH will also centralize and automate the process for all facilities requesting program flexibility.
RSS Application for Complaint and FRI investigations:
RSS is an online survey tool that allows CDPH to electronically collect and manage documentation of, and process, complaint and FRI investigations. The initial rollout will be for skilled nursing facility (SNF) complaint and FRI investigations.
If a complaint or FRI intake will be processed via RSS, the point(s)-of-contact at the SNF will receive an email invitation stating, "CDPH has invited you to create an account." Thereafter, the point(s)-of-contact at the SNF can follow the instructions listed on All Facilities Letter 21-55 to create an account, locate an investigation or survey from CDPH in RSS, or to submit a plan of correction and/or signed CMS Form 2567.
CDPH Complaint and FRI Roll Out Calendar
| Group 1 - January 10, 2022 | Fresno, Riverside, Chico, San Francisco, Life Safety Code, State Facilities, Sacramento, San Diego, San Bernardino, and San Francisco
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| Group 2 ā January 24, 2022 | Bakersfield, Sacramento, San Bernardino, East Bay, Santa Rosa, Bakersfield, Los Angeles State Regional Office (LASRO), LA Region 3, Fresno, and Ventura
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| Group 3 ā February 7, 2022 | LA Region 1, Orange, Chico, LA Region 2, San Jose, and Riverside
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RSS Application for Workforce Shortage Waiver and Patient Needs Waiver requests:
āāSkilled nursing facilities will be able to submit an application for a Workforce Shortage Waiver or Patient Needs Waiver on or
after January 1, 2022. Please visit the following links for more information:
Registration for all facility types begins on January 18, 2022 based on the roll out schedule below. Once registered, facilities can submit program flexibility requests to CDPH in accordance with the roll out schedule.
CDPH will provide more information and registration instructions to facilities prior to each scheduled roll out date.