If you are a new user, you must create an account by following the steps below:　

• Go to the CDPH Account Portal.
  
• Complete the registration form, paying special attention to the password requirements.
• When you complete your registration, your User ID will be displayed on the screen and will be sent to the email address you registered with.
• Log in to the Application System.
  

If you already have an account:

• Log in to the Application System.

Look for any red asterisks (***) on the left hand-side of the fields, as this indicates a field with invalid or missing information. Click on the blue question mark (?) to get additional instructions for this field.

If you registered for an account and did not receive an email with your User ID, check your 'Spam' or 'Junk' folders. You can also request your user ID following the steps below:

• Go to the CDPH Account Portal.
• Enter the email address you used during the registration process and click Submit.
• You should receive an email within a few minutes containing your user ID.

1. Follow the link below and click on the following "Reset Password" link: https://accountportal.cdph.ca.gov/PasswordReset.aspx?App=Licensing
   
2. You will be redirected to a page where you are asked to enter your email address to start the password reset process.
   
3. Enter your email and click submit.
   
4. Follow the instructions that you receive in your email.
   

After logging into your online account follow the instructions below:

1. Click on your initials in the upper right hand corner of the screen.
2. Click the "View Profile" selection
   
3. Click the "Update Profile" button
   
4. Go to the "Key Demographics" section
   
5. Make the necessary changes
   
6. Double check the spelling of the changed information
   
7. Click the "Next" button
   
8. Click the "Select Document Type" to select the appropriate document type
   
9. Click  the "Upload" button to upload your required document
   
10. Click  the "Choose File" button
    
11. Select the appropriate document you want to upload
    
12. Click the "Submit" button
    
13. Click Finish
    
14. A Laboratory Field Services (LFS) staff member may need to review your change request. The system will send you an email once the review is complete.
    

To change your address and contact details (address, city, phone, email, etc.):

After logging into your online account, follow the instructions below:

1. Click on your initials in the upper right hand corner of the screen.
2. Click the "View Profile" selection
   
3. Click the "Update Profile" button
   
4. Scroll down the 'Address Details" section
   
5. Click the "Edit" button
   
6. Make the necessary changes to your address
   
7. Make sure that you select "Mailing Address" as the type
   
8. Make sure you click the "Primary" checkbox
   
9. Click the "Validate" button
   
10. Click the "Next" button
    
11. Click the "Finish" button
    

After logging into your online account follow the instructions below:

1. Click on your initials in the upper right hand corner of the screen.
2. Click the "View Profile" selection
   
3. Click the "Update Profile" button
   
4. Go to the "Key Demographics" section
   
5. Make the necessary changes to your name
   
6. Double check the spelling of your name
   
7. Click the "Next" button
   
8. Click the "Select Document Type" to select the appropriate document type
   
9. Click  the "Upload" button to upload your required document
   
10. Click  the "Choose File" button
    
11. Select the appropriate document you want to upload
    
12. Click the "Submit" button
    
13. Click Finish
    
14. A Laboratory Field Services (LFS) staff member will review your name change request. The system will send you an email once the review is complete.
    

To see the status of your application or view the documents associated with it:

1. Log into the Application System.
   
2.  Under the "My Activities" section and "Pending Applications" tile, click on the View Licenses link.
   
3. Click on the application number to check the status.
   

You can upload an additional document to your submitted application:　

1. Log into the Application System
2. Under the "My Activities" section and "Pending Applications" tile, click on the Add Additional Documents link.
   
3. Select the application by clicking on the application number.
4. Click the Add Documents button.
   
5. Click the Upload button to add your document(s).
   
6. Click Submit to save all changes.
   

Once your application has been approved, your certificate will be available to download/print immediately. On your dashboard, look for the "Active" section under "My Licenses". Click "Download and Print License" next to the license you want to print/save.

Please go to the LFS personnel renewal page for further information or, contact us at the following link: https://accountportal.cdph.ca.gov/contactus.aspx?App=Licensing

Log into the Application System.

1. Scroll down the page and click the "Associate Previous License" button.
2. Fill in the required fields. Please ensure that you have entered all of the alphabetical and numeric characters, including any dashes and zeros. Make sure there are no spaces. For example CPT-000XXX instead of CPTXXX or MTA-000XXX instead of MTA 000XXX.
3. Click the 'Submit' button.
4. The license/certificate number associated with your name will appear. Select your license or certificate number.
   
5. If you do not see your license/certificate number, please use the Contact Us form to submit an inquiry.
   

The system creates multiple applications when you use the browser's back button instead of the system's back button to return to a previous page.

You will not be able to submit an application if there are multiple applications in your account.

A frequent cause of this problem is an outdated browser cache. In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete(Windows) or Command-Shift-Delete (Mac).

• In Internet Explorer, accept the defaults (Checkmarks in temporary internet files and website files, cookies and website data, and history). Click the Delete button.
• In Mozilla Firefox, set the time range to clear to everything. Under details, make sure browsing & download history, form & search history, cookies, cache and active logins are all checked. Click the Clear Now button.
• In Google Chrome, accept the defaults: checkmarks in browsing history, download history, cookies and other site and plugin data, and cached images and files. Click the Clear Browsing Data button.

If you continue to have problems, send us the URL or link you are trying to access through our Contact Us page.

After logging into your online account, follow the instructions below: